Privacy Policy

Introduction

EOSAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered assistant platform for EOS® implementation.

By accessing or using EOSAI, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the application.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when using our service, including:

• Name and email address when you create an account
• Profile information such as your role and company details
• Payment information when you subscribe to premium plans (processed securely via Stripe)
• Communication preferences and settings

Usage Data

We automatically collect certain information when you access our service:

• Device and browser information
• IP address and general location data
• Usage patterns and feature interactions
• Chat conversations and AI interactions (for service improvement)

Documents and Content

When you upload documents to EOSAI for our RAG (Retrieval-Augmented Generation) system, we process and store this content to provide personalized AI responses. This may include:

• EOS documents (V/TO, Scorecards, Accountability Charts, etc.)
• Meeting notes and recordings
• Business documents you choose to upload

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our AI assistant service
• Personalizing your experience based on your documents and preferences
• Processing transactions and managing subscriptions
• Sending important service updates and notifications
• Improving our AI models and service quality
• Responding to customer support inquiries
• Detecting and preventing fraud or abuse
• Complying with legal obligations

Data Storage and Security

We implement industry-standard security measures to protect your information:

• Data encryption in transit (TLS/SSL) and at rest
• Secure cloud infrastructure hosted on reputable providers
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure payment processing through Stripe

Your data is stored on secure servers in the United States. We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, and resolve disputes.

Third-Party Services

We work with trusted third-party service providers to operate our platform:

• OpenAI / Anthropic: AI model providers for chat functionality
• Stripe: Secure payment processing
• Vercel: Hosting and infrastructure
• Upstash: Vector database for document search
• Google: Calendar integration and OAuth authentication
• Sentry: Error monitoring and performance tracking

These providers have their own privacy policies governing the use of your information.

Your Rights and Choices

You have several rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Export: Export your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@eosai.app or use the account settings within the application.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

• Essential cookies: Required for authentication and core functionality
• Analytics cookies: Help us understand how users interact with our service
• Preference cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings.

Children's Privacy

EOSAI is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: